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Clients of Helpful Website Hosting Services typically have access to POP accounts. Here are the basic instructions to get your email application set up. Before you start you will need:

Your email address:  username@nullexample.com
Your email password.
Your server information.
Please contact Helpful Website for this information if you do not have it handy.

If at any time you forget your password and need to have it reset, simply contact Helpful Website.

[su_tabs][su_tab title=”Apple Mail”]

  • Open Mail
  • Enter your Full Name (this is the name as it will be displayed to your recipients).
  • Type in your full email address and password.
  • Click “Continue”
  • Click “Connect”   Mail will attempt to contact the mail server, but they will need more information…
  • In the next screen we will enter your INCOMING Mail Server information.
  • Account Type:  Choose “POP”
  • Incoming Server: mail.yourdomain.com
  • Your “User Name” is your full email address
  • Password should be provided to you by Helpful Website when this email account is set up.
  • Click “Continue”
  • Next, you will configure your OUTGOING Mail Server.
  • Your “Outgoing Mail Server” will be the same as your Incoming Mail Server name.  (mail.yourdomain.com)
  • Check off “Use Authentication” and type in your full email address as your user name along with your password.
  • Click “Continue”
  • The next screen will summarize your account, make sure everything is correct and click “Create”.

That’s it, you should now be able to send and receive email from this new email account![/su_tab] [su_tab title=”iPhone, iPad, iPod Touch”]

  • Tap “Settings
  • Tap “Mail, Contacts, Calendars
  • Tap “Add Account…
  • Tap “Other” (bottom option)
  • Tap “Add Mail Account
  • Enter Name, address (full email user@nullyourdomain.com), and password.
    (iPhone will attempt to guess your settings. Allow ~1 minute for it to fail.)
  • Select IMAP.
    (It’s the default. The option you’ve selected will be highlighted blue.)
  • Under “Incoming Mail Server
    • Set “hostname” to mail.yourdomain.com
    • Set “username” to YOUR FULL EMAIL ADDRESS
    • Set “password” to your password
  • Under “Outgoing Mail Server
    • Set “Host name” to  mail.yourdomain.com
    • Set “User name” to  YOUR FULL EMAIL ADDRESS
    • Set password to the same used above for the “Incoming Mail Server”

That’s it, you should now be able to send and receive email from this new email account!

[/su_tab] [su_tab title=”Microsoft Outlook”]

On the computer you will be using to manage this email account:

  • Open Outlook
  • Go to >TOOLS > ACCOUNT SETTINGS
  • Click “ADD” (or “NEW” depending on what version of Outlook your using 🙂
  • Select “POP3” and click “Next”
  • In the following screen, enter in the appropriate display information:
  • Enter your Full Name (this is the name as it will be displayed to your recipients).
  • Click the “Servers” tab
  • Incoming server name: mail.yourdomain.com
  • Outgoing server name: mail.yourdomain.com
  • Under ADVANCED SETTINGS be sure to CHECK OFF the option for “MY OUTGOING SERVER REQUIRES AUTHENTICATION”
  • Enter your full email address as the “User Name”
  • Password was provided to you by Helpful Website when this account was set up.
  • Once done, close all the windows and you should send a test message to someone to confirm both sending / receiving.

[/su_tab][/su_tabs]